![]() ![]() ![]() We will be specifying those fields along with the severity field on update requests. We have decided to just populate the required fields on the create request.įor the update, only the identifier field and a history log field are required. Where 1 is the highest and 5 is the lowest. The severity field must be a numeric value from 1 to 5. These fields are summary, description, severity, and assignment group. The WSDL also shows that there are four required fields on a create. Study of the web service WSDL shows that the root element for create requests is createRequest and the root element for update requests is updateRequest. The first step is to study the web service for the external ticketing application and determine what fields are available and what the data looks like in those fields. Study data in external ticketing application. Listed below are the steps that would be taken to create the templates. This appendix contains an example that shows how to create two default templates for a ticketing connector and shows the completed templates: ![]()
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